• Am I protected as a buyer?

  Yes. That's what the Opla protection fee paid at checkout is for. If the seller doesn't ship your order, or if the item doesn't match the description, you can open a dispute wit…Few readers

• Can I return an item?

  Yes. From a pro seller, you have 15 days after delivery to request a return. If the seller is a private user, you'll need to open a dispute and Opla support will step in.Few readers

• Recognizing and reporting a scam or phishing attempt

  Opla will NEVER ask you by email, SMS or chat for: your full card number, its expiry date, its CVV or its balance, or your passwords — and will never ask you to pay or "validate…Few readers

• How do I open a dispute and get refunded?

  If your order doesn't arrive or doesn't match the description, you can open a dispute. For a purchase between private individuals, you have 48h after receiving the parcel to rej…Few readers

• My parcel is lost or damaged during delivery

  Shipments are covered by Opla protection. If a parcel is lost or damaged during transit (Mondial Relay/Inpost or Colissimo), the buyer is refunded and the seller is compensated…Few readers

• Cancelling an order or a sale

  As a buyer, you can cancel your order as long as the seller hasn't shipped it. Once the parcel has been shipped, the order can no longer be cancelled. If the seller doesn't ship…Few readers