• Reporting or blocking a member

  Reporting alerts moderation, blocking cuts contact. How to do both, in the app and on the website, and how to unblock.Few readers

• Can I give my buyer back part of the price after the sale?

  Not directly: the buyer reports a problem instead of confirming receipt, then you offer a 10 to 50 % discount in the dispute.Few readers

• Am I protected as a buyer?

  Yes. Order not shipped within 5 days: cancelled and refunded automatically. Item not as described: open a dispute within 48h of receipt.Few readers

• Can I return an item?

  Yes. From a pro seller, you have 15 days after delivery to request a return. If the seller is a private user, you'll need to open a dispute and Opla support will step in.Few readers

• Recognizing and reporting a scam or phishing attempt

  Opla will NEVER ask you by email, SMS or chat for: your full card number, its expiry date, its CVV or its balance, or your passwords — and will never ask you to pay or "validate…Few readers

• How do I open a dispute and get refunded?

  The button is in your chat with the seller, on the « Parcel delivered » message. Open the dispute BEFORE confirming: confirming removes it.Some readers

• My parcel is lost or damaged during delivery

  Lost or damaged parcel: the buyer is refunded and the seller compensated up to €20 per parcel (€30 with Opla+ or a Pro account).Few readers

• Cancelling an order or a sale

  As a buyer, you can cancel your order as long as the seller hasn't shipped it. Once the parcel has been shipped, the order can no longer be cancelled. If the seller doesn't ship…Some readers