My parcel is lost or damaged during delivery

Shipments are covered by Opla protection. If a parcel is lost or damaged during transit (Mondial Relay / InPost), the buyer is refunded and the seller is compensated up to €20 per parcel — that is a cap per parcel, whatever its weight.

Report the issue to support from the app, attaching photos and the tracking number if possible.

Updated on: 31/08/2026