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Shipping & delivery
Delivery options, label, tracking and timeframes.
Once my item is sold, how do I get the shipping label?
As soon as a buyer purchases your item, a shipping label is generated automatically. You'll find it in the app, by email, or in the buyer conversation: download it, print it, an…
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What delivery options are available?
Depending on the seller and country: pickup point or home, via Mondial Relay (France) or InPost (Spain, Portugal).
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What are the shipping fees?
Based on the number of items and the delivery method. When listing you don't pick a parcel size: Opla estimates weight by category.
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How long do I have to pick up my parcel and confirm my order?
5 days to collect the parcel (locker code: email/SMS or the carrier app), 2 days to confirm. A problem? Open a dispute before confirming.
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