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Shipping & delivery
Delivery options, label, tracking and timeframes.
Once my item is sold, how do I get the shipping label?
Two ways to send: a QR code to be scanned (Mondial Relay, no printer needed) or the label to print. Same tracking number, drop off within 5 days.
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What delivery options are available?
Pickup point, or home depending on the route. Mondial Relay for sellers in France, Belgium, Luxembourg, Netherlands; InPost in Spain, Portugal.
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What are the shipping fees?
Based on the number of items and the delivery method. When listing you don't pick a parcel size: Opla estimates weight by category.
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How long do I have to pick up my parcel and confirm my order?
5 days to collect the parcel (locker code: email/SMS or the carrier app), 48 h to confirm (15 days with a pro). A problem? Dispute first.
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