How do I open a dispute and get refunded?

If your order doesn't arrive or doesn't match the description, you can open a dispute — but timing matters.

⚠️ Don't confirm receipt of the order if there's a problem. Confirming the order (or letting it auto-confirm after 2 days) releases the payment to the seller and closes the option to open a dispute. If something is wrong, open the dispute first, without confirming.

Depending on the seller:

• Between private individuals: you have 48 h after receiving the parcel to refuse the order and report a dispute in the app. Opla support then steps in.
• Professional seller: you have a 15-day right of withdrawal.

While the dispute is open, the payment is not released to the seller. If the dispute is justified, you're refunded to your Opla balance.

💡 Keep photos of the parcel and item as soon as you open it — they support your dispute.

💡 If the item you received doesn't match the listing (a counterfeit, for example), there's no need to write everything out to us again here: our team takes the time to review each situation in detail and gets back to you directly to tell you how to proceed (return, refund).

Updated on: 10/07/2026