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Articles on:My account
Login, email, verification, suspension, deletion.

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  • My account
  • How do I see the app in my language (French, Dutch, Spanish, Portuguese, English)?
    See Opla in French, English, Dutch, Spanish or Portuguese.Popular
  • Can I change my email address?
    No — the email address is the only profile field that can't be changed. It identifies you. If you need a different one, create a new account and delete the old one.Few readers
  • I can't log in to the app
    Check the right account and login method, turn off any VPN and connect from a supported country; otherwise contact us with your email and the problem.Some readers
  • Why is my account suspended, and how do I contest it?
    An account may be temporarily suspended if there is a suspicion that our terms (payment, safety, behavior) haven't been respected. ⚠️ Important: Opla will never ask you to "veri…Some readers
  • How do I delete my account?
    You can request the deletion of your account and your data from the account settings in the app, or by contacting support. Deletion is permanent and results in your data being a…Few readers
  • Identity verification (KYC)
    Verify your profile in the app or on the website (€1, one time). Required to sell items over €300, useful for DAC7 and the Verified badge.Some readers
  • I'm not receiving Opla emails, or they're in the wrong language
    First check your spam / junk folders and allow the @opla.co address. The language of the emails follows the language of your account and your device. If your emails arrive in a…Few readers

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