• Can I change my email address?

  No — the email address is the only profile field that can't be changed. It identifies you. If you need a different one, create a new account and delete the old one.Few readers

• I can't log in to the app

  Make sure you're using the same email address and the same login method as when you signed up (email/password, Google or Apple). If you can log in on the website but not in the…Few readers

• Why is my account suspended, and how do I contest it?

  An account may be temporarily suspended if there is a suspicion that our terms (payment, safety, behavior) haven't been respected. ⚠️ Important: Opla will never ask you to "veri…Few readers

• How do I delete my account?

  You can request the deletion of your account and your data from the account settings in the app, or by contacting support. Deletion is permanent and results in your data being a…Few readers

• Identity verification (KYC)

  To use your wallet and withdraw your money to a bank account, an identity verification (KYC) may be required, in accordance with regulations. It is done directly in the app. Opl…Few readers

• I'm not receiving Opla emails, or they're in the wrong language

  First check your spam / junk folders and allow the @opla.co address. The language of the emails follows the language of your account and your device. If your emails arrive in a…Few readers