Q: Why is my account suspended, and how do I contest it?

An account may be temporarily suspended if there is a suspicion that our terms (payment, safety, behavior) haven't been respected. ⚠️ Important: Opla will never ask you to "verify" your account by entering your bank details via a link — that kind of message is a scam. To understand or contest a suspension, contact only the official support from the app or the opla.co website.

Q: Can I make an offer or negotiate the price?

Yes, on eligible items you can propose a price to the seller from the item page. The seller can accept, decline or make a counter-offer. Once the offer is accepted, you can pay at the agreed price.

Question 1

Which countries is Opla available in?

Accepted Answer

France, Belgium, Luxembourg, Netherlands, Spain, Portugal.

Question 2

Why is my account suspended, and how do I contest it?

Accepted Answer

An account may be temporarily suspended if there is a suspicion that our terms (payment, safety, behavior) haven't been respected.

⚠️ Important: Opla will never ask you to "verify" your account by entering your bank details via a link — that kind of message is a scam. To understand or contest a suspension, contact only the official support from the app or the opla.co website.

Question 3

Can I make an offer or negotiate the price?

Accepted Answer

Yes, on eligible items you can propose a price to the seller from the item page. The seller can accept, decline or make a counter-offer. Once the offer is accepted, you can pay at the agreed price.

Question 4

What happens to my items if Opla rejects them at sorting?

Accepted Answer

You can donate them to our current partner charity or get them back (€10). If you want them back, remember to pick that option when downloading the label.

Question 5

What payment methods are supported?

Accepted Answer

You can use your Opla wallet, a bank card (including Apple Pay and Google Pay), PayPal (up to €300), or Revolut Pay. Depending on your country, local methods are also available: Bancontact (Belgium), iDEAL (Netherlands), Bizum (Spain), MB Way and Multibanco (Portugal).

Question 6

Can I change my email address?

Accepted Answer

No — the email address is the only profile field that can't be changed. It identifies you. If you need a different one, create a new account and delete the old one.

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