Cancelling an order or a sale

Buyers: you have 1 hour after payment

The "Cancel" button appears on your purchase for one hour after payment, as long as the seller has not shipped. After that, the button disappears.

It is a short window, and that is deliberate: after one hour, the seller may already have packed or dropped off your parcel. The button disappears so that an order is not cancelled while the item is already on its way.

⚠️ A purchase made during a live sale cannot be cancelled, not even within the hour. Write to us if there is a problem with a live order.

After one hour: ask the seller

Write to the seller in the order's conversation and explain why you want to cancel. As long as they have not shipped, they can cancel the sale themselves with their "Cancel" button, and you are fully refunded.

If the seller does not reply or has already shipped, write to us here and explain why. We handle it case by case; we cannot guarantee the cancellation or give you a timeframe.

What happens by itself

If the seller does not ship within 5 days, the sale is cancelled automatically and you are fully refunded, to your payment method or to your Opla wallet; a refund to a card or PayPal shows up within 5 to 10 days depending on your bank. You have nothing to do.

Why does the cancellation happen at night, a few hours after the deadline? That is deliberate. Automatic cancellations are not made the minute the deadline ends, but once a day, during the following night. If they happened in the middle of the day, a seller could drop off the parcel that same day and see the sale cancelled at the same moment: the item would be on its way while the order is refunded. A gap of a few hours between the deadline shown and the cancellation is therefore normal; the refund is started at the moment of cancellation.

Once the parcel is shipped, the order can no longer be cancelled. If the item does not match or does not arrive, the dispute process applies instead.

Sellers

On your side, you can cancel the sale as long as you have not shipped — that is, as long as no tracking number is registered. After that, only the buyer or our team can act.

Will it earn me a bad review?

No. A review can only be left after an order has been received and accepted. A cancelled order never reaches that stage: nothing appears on your profile, nor on the other party's.

Updated on: 05/10/2026