Identity verification (KYC)

Verification confirms that you're a real person. It's done entirely in the app or on the website, in just a few minutes. Most of the time it's automatic and instant. Occasionally we need to run a manual check: your verification then shows as "being processed" and may take a little longer. If it's interrupted, you can pick up where you left off.

How do I do it? Go to your profile, in the app or on the website. There you can verify your phone number (code sent by SMS or WhatsApp) and your identity (an ID document + a selfie).

Which document should I use? Use a photo ID: passport, national ID card, driving licence or residence permit. A health-insurance card is not accepted (it has no photo). Photograph the document flat, well-lit and glare-free, and make sure it's sharp. You must be 18 or older.

How much does it cost? Identity verification costs €1, one time only — not per attempt. If you stop partway through, the €1 isn't refunded, but you'll never be asked for it again: resuming or restarting the verification is free.

What is it for?

• It lets us meet our tax obligations (DAC7): EU regulations require platforms to report sellers who exceed, over the year, more than 30 sales OR more than €2,000 in sales.
• Identity verification, on top of phone verification, is required to sell items over €300 (a listing cannot go above €1,000).
• It will soon unlock new seller features.
• Once verified, you get the "Verified profile" badge on your profile, a real sign of trust for buyers, and a free 5★ rating: a 5-star review from Opla that counts in your rating.

Opla will never ask you for this information by email or through an external link.

Updated on: 30/10/2026