My email address is wrong, or I want to change it: what do I do?

If our emails aren't reaching you because your account's address is wrong (a typo, a closed mailbox), support can correct it. You may have received the notification "Your Opla emails aren't arriving": your account is not blocked, only your email address needs correcting.

How to do it

1. In the app, open Profile > Get help and write to support.
2. Give us the correct email address.
3. You'll receive an email "Confirm your new Opla email address" at that new address (check your spam folder too). Open it, tap "Confirm this address", then "Confirm". The link is valid for 48 hours.

Nothing changes until you confirm. After that, all our emails (order confirmations, messages) go to the new address.

What about logging in?

• You log in with an email address and a password: from now on, log in with the new address, with the same password.
• You log in with Google or Apple: nothing changes, carry on as before.

Link expired? Write to support again from Profile > Get help.

Your address works, but you'd like to change it? Write to support too: the team will look at your request.

Updated on: 27/10/2026