I'm not receiving Opla emails, or they're in the wrong language

First check your spam / junk folders and allow the @opla.co address.

The language of the emails follows the language of your account and your device. If your emails arrive in a different language than expected, check the language set in the app and update the app to the latest version. If you receive no emails at all, or you got the notification "Your Opla emails aren't arriving", your address is probably wrong: write to support from the app (Profile > Get help) with the correct address. See the article "My email address is wrong, or I want to change it: what do I do?".

Updated on: 27/10/2026