I can't log in to the app

A few quick checks resolve most cases:

1. Right account and login method
Make sure you're using the same email address and the same login method as when you signed up (email/password, Google or Apple). If you see "incorrect email or password", use "Forgot password" to reset it. If you can log in on the website but not the app, update the app to the latest version.

2. VPN and connections from abroad
For security reasons, access may be blocked if you use a VPN, or if you connect from a country where Opla isn't available yet. Opla is currently available in France, Belgium, Luxembourg, the Netherlands, Spain and Portugal.
If this applies to you: turn off your VPN and connect from one of the supported countries, then try again.

3. Still stuck?
Contact us with your account email address and the problem you're experiencing (the exact error message, your login method, and whether you're abroad or using a VPN). We'll get back to you quickly.

Updated on: 09/06/2026