I can't log in to the app

A few quick checks resolve most cases:

1. Right account and login method
Use the same email address and the same button as when you signed up: "Continue with Apple", "Continue with Google" or "Continue with email". On the login screen, the "Last sign-in" label shows the button last used on this phone.
If you see "Incorrect email or password", tap "Continue with email", then "Forgot password?" to receive a reset link.
If you can log in on the website but not the app, update the app to the latest version.

2. Account created with Google or Apple
An account created with "Continue with Google" or "Continue with Apple" has no Opla password. The simplest option: log in again with the same button. In the app, the Apple button only appears on iPhone; on opla.co, it is available on every device.
Prefer a password? Tap "Continue with email" > "Forgot password?", enter the address of your Google or Apple account, then "Send reset link". You'll receive an email to choose a password. It may take a few minutes to arrive, and the link is valid for 24 hours. After that, both login methods open the same account.
If you chose to hide your email address when signing up with Apple, no email can be sent to you this way: use "Continue with Apple".
Your password stopped working after you logged in with Google or Apple? Use "Forgot password?", or keep using the Google or Apple button: you'll find the same account.

3. VPN and connections from abroad
For security reasons, access may be blocked if you use a VPN, or if you connect from a country where Opla isn't available yet. Opla is currently available in France, Belgium, Luxembourg, the Netherlands, Spain and Portugal.
If this applies to you: turn off your VPN and connect from one of the supported countries, then try again.

4. Still stuck?
Contact us with your account email address and the problem you're experiencing (the exact error message, your login method, and whether you're abroad or using a VPN). We'll get back to you quickly.

Updated on: 04/10/2026