How long do I have to pick up my parcel and confirm my order?

Once your parcel arrives at the relay point or locker, you have 5 days to pick it up. After that, it is returned to the seller (the deadline cannot be extended). After delivery, you have 2 days to confirm the order in the app — if you do nothing, it is confirmed automatically and the payment is released to the seller.

How do I pick up my parcel?

• At a relay point: show an ID document, or the QR code from the Mondial Relay app (it replaces the ID). Someone else can pick up the parcel for you: they show their own ID and yours (no written authorisation needed).
• At a locker: it opens with a pickup code sent by the carrier by email and/or SMS when the parcel is dropped off. You can share this code with someone you trust so they can pick it up for you.

Didn't receive your pickup code (locker)?

1. Check your spam folder.
2. Most reliable: install the carrier's app — Mondial Relay (France, Belgium, Netherlands, Luxembourg) or InPost (Spain, Portugal) —, find your parcel with its tracking number (the "Track order" button in your Opla conversation), then open "More info": you'll find the pickup code and a QR code that opens the locker directly.
3. As a last resort, contact the carrier's customer service with your tracking number.

💡 Good to know: if you signed up with Apple using "Hide My Email", the pickup code is sent to an Apple relay address and can get lost along the way. Retrieve it directly in the carrier's app: it's the most reliable way.

⚠️ A problem with your order (item not as described, damaged, not received)? Do not confirm the order: open a dispute first (you have 48 hours after delivery between private individuals). Confirming the order releases the payment to the seller and closes the option to open a dispute.

Updated on: 10/07/2026