Once my item is sold, how do I get the shipping label?

As soon as a buyer purchases your item, a shipping label is generated automatically. You'll find it in the app, by email, or in the conversation with the buyer.

From the "Print the label" button in the conversation, you choose how to send:

• I don't have a printer — the app shows a QR code to be scanned at the drop-off point. Available for pickup-point and locker drop-offs (Mondial Relay in France, InPost in Spain and Portugal). At an automatic locker it always works: you scan, the locker opens. At a shop counter, the shopkeeper prints the label for you — but not all of them are equipped to read the code yet.
• I have a printer — you download the label, print it and stick it on the parcel. This option stays available for every shipment.

If the app doesn't show a code for your shipment, just download the label: nothing is blocked, that's the usual way to send.

The QR code is valid until the drop-off deadline shown on screen. Both options carry the same tracking number: switching from one to the other never creates a second parcel. If the scan doesn't work at the counter, go back and download the label.

💡 At a locker: write the parcel number on the box in pencil before closing the door — that's what makes it findable if anything goes wrong.

Then drop the parcel within 5 days of the purchase at a pickup point of your country's carrier: Mondial Relay in France, InPost in Spain and Portugal.

You don't pay for the label — shipping costs are covered by the buyer.

📱 Sending without a printer requires an up-to-date Opla app (version 2.4.0 or later).

Updated on: 10/08/2026