How do I delete my account?

You can delete your account from the app (Profile → My account → Delete account), on the website (My account → Delete account, at the bottom of the page), or by contacting support.

What deletion actually does

• Your account is not wiped from our systems: it is anonymised, in line with the GDPR. Your username and personal details (name, photo, bio, phone number, address) are removed straight away, and your profile no longer appears in search or on the site.
• Your bank details are deleted.
• Your live listings are taken off sale.
• An email is sent to you the same day to confirm the deletion.

You can change your mind for 30 days

For 30 days, you can reactivate your account: log back in with the same email address (in the up-to-date app or on the website) and choose Reactivate my account, or write to support. You choose a new username and get back your reviews, your order history and your wallet. Your listings and bank details, however, don't come back: you'll need to list your items again and re-enter your IBAN.

After those 30 days, the account can no longer be reactivated.

⚠️ Deleting your account doesn't cancel an order in progress: a purchase or sale not yet confirmed, or an open dispute or return, carries on, and the other member is still waiting for their parcel or their payment. Log back in with the same email address to follow it through to the end (confirm receipt, open a dispute, message the other member). The simplest option is still to wait until it's finished before deleting your account. Empty your wallet first too: after deletion, any money left in it can only be recovered through support.

Seller: the buyer deleted their account after you shipped?

The sale carries on without them. Two cases:

• They don't collect the parcel: it is returned to you.
• They collect it: the sale is confirmed automatically 48 hours after delivery (15 days if you are a professional seller), and the payment is released to you.

Updated on: 30/10/2026