Can I transfer the money from my wallet to a bank account?

Yes. From your wallet, you can request a transfer to your bank account by entering your IBAN and your BIC (also known as the SWIFT code). Be careful not to make a mistake. The payout is made by SEPA transfer and can take up to 4 business days (weekends and public holidays excluded).

Where do I enter my IBAN in the app?

Open Profile → My wallet: just below your balance you will find two buttons side by side, "Edit" (bank card icon) and "Withdraw".

• "Edit" opens the IBAN / BIC / account holder name form. You can save your details there at any time, even before you have sold anything.
• "Withdraw" is then used to request the transfer, once you have money from sales in your wallet.

If the "Withdraw" button appears greyed out, withdrawals are not yet enabled on your account: contact support.

Good to know:

• What can be transferred: the money from your sales and refunds credited to your wallet, except the part you had paid with a voucher, which comes back to you as a voucher. Purchase vouchers (referral bonuses, former points) can be spent on Opla but cannot be withdrawn by transfer.
• The first time you save your IBAN, there is no waiting period: you can withdraw straight away.
• After you change your bank details, transfers are blocked for 72 hours as a security measure. The app shows the date and time from which you can withdraw again.

Transfer not received? First allow the 4 business days. If you still have no news after 5 business days, contact support with the date of your request.

Transfer shown as "failed"? It usually means there is an error in your IBAN or BIC, or your bank rejected the transfer. Nothing is lost: the amount is automatically credited back to your wallet. Check and correct your IBAN and BIC in the app, then request a new transfer. If you changed your bank details, wait 72 hours before requesting again.

Please note: the wallet is not a bank account and cannot be used as one.

⚠️ Special case — old points (before 2026)

If you had an account on the Opla website before 2026, your old points cannot be withdrawn by bank transfer: they can only be redeemed as purchase vouchers, from the website, on this page: https://www.opla.co/account/wallet?tab=points

The money from your sales, however, can still be withdrawn by transfer as described above.

How do I use this purchase voucher? It's applied automatically to your next order, first, across the whole amount (items, protection and shipping), with no minimum purchase. There's nothing to tick.

Updated on: 30/10/2026