When will I receive the money once my item is sold?

The payment is held securely by Opla throughout shipping. As soon as the buyer confirms receipt — or automatically 48 hours after delivery if they take no action (15 days if you are a professional seller, matching the return window) — the money is credited to your Opla wallet. You can then withdraw it to your IBAN or reuse it for purchases.

What does "Pending amount" mean? It is the total of your sales already paid for by the buyer but not yet confirmed: an order awaiting shipment, a parcel in transit, or a delivery awaiting confirmation. This money is not lost: it is held securely by Opla and moves to your available balance as soon as receipt is confirmed.

Please note: if a dispute is opened on an order, the corresponding credit is put on hold until the dispute is settled.

Updated on: 30/07/2026