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# Why was my item rejected by moderation?

A listing can be hidden or rejected by moderation for one of these reasons:

- **Brand not accepted**: Shein and Temu, as well as **luxury brands** (Chanel, Dior, Louis Vuitton, Gucci, Rolex…), not accepted at the moment for fraud-prevention reasons.
- **Prohibited item**: illegal, dangerous or unauthorised product (for example CBD).
- **Suspected counterfeit**: an item that appears to be a copy or a fake.
- **No category or too big**: the item doesn't match any category or doesn't fit in a locker.
- **Non-compliant photos or title/description**: poor-quality or misleading visuals, or images that don't show the actual item.

Our algorithm flags these issues automatically. To give yourself the best chance: sharp photos of the actual item, a clear title, and the brand and size indicated.

**Moderation can sometimes get it wrong. If you believe it's a mistake, appeal directly from your listing:** open it under "My items", the rejection reason is shown, then tap **"Contest the decision"** and tell us why. Our team reviews your request within **72 h**. Everything happens from the listing — no need to go through the help chat.