> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.opla.co/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Reporting or blocking a member

Reporting and blocking are **two different things**: reporting alerts our moderation team, blocking simply cuts contact between the two of you.

## Report a member or a listing

If a member behaves inappropriately (insults, threats, breaking the rules) or if a listing is problematic, you can **report it**.

**How to do it**: from the **app** or the **website**, go to the **listing page** or the **member's profile**, then tap the **flag icon** 🚩 to report.

Our team reviews every report and takes the necessary action (warning, account block). Reporting does not block the person: if you no longer want them to contact you, block them as well.

⚠️ For **scams and phishing attempts**, see the dedicated article "Recognising and reporting a scam or phishing".

## Block a member

Available in the **app** and on the **website**, from a **listing page**, the **member's profile** or your **conversation** ("Details" button): choose **Block**.

What changes:

- blocking is **mutual**: no more messages in either direction;
- neither of you can **buy from or make offers to** the other;
- your **existing conversations stay readable**, but you can no longer write in them;
- that person no longer appears in your **For you** feed, nor in **member search**.

Their listings can still show up in article search — but you can no longer buy from them: the order is refused with a message reminding you why.

The blocked person gets **no notification**. They only find out if they try to message you or buy something from you.

An **order already paid for carries on as normal**: tracking and automatic messages still come through. Blocking cuts contact, never a transaction in progress.

## Unblock

**My account → Blocked people → Unblock**. You can message and buy from each other again. This list only contains the people **you** blocked.

💡 If you can't complete a report, message us here in the help chat with the username concerned.