> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.opla.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Recognizing and reporting a scam or phishing attempt

**Opla will NEVER ask you** by email, SMS or chat for: your full card number, its expiry date, its CVV or its balance, or your passwords — and will never ask you to pay or "validate" an order through an **external link**.

All payments and all transactions happen **only in the app or on opla.co**. Official emails come from the **@opla.co** domain.

🚩 Be wary of urgent messages ("account blocked", "validate your card", "extra delivery fees") and links to external sites.

If you have shared your bank details, **contact your bank immediately** to block your card, then report it to Opla support from the app.