> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.opla.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Identity verification (KYC)

**Verification confirms that you're a real person.** It's done entirely **in the app or on the website**, in just a few minutes. **Most of the time it's automatic and instant.** Occasionally we need to run a **manual check**: your verification then shows as **"being processed"** and may take a little longer. If it's interrupted, you can **pick up where you left off**.

**How do I do it?** Go to your **profile**, in the app or on the website. There you can verify your **phone number** (code sent by SMS or WhatsApp) and your **identity** (an ID document + a selfie).

**Which document should I use?** Use a **photo ID**: **passport, national ID card, driving licence or residence permit**. A **health-insurance card is not accepted** (it has no photo). Photograph the document flat, well-lit and glare-free, and make sure it's sharp. You must be **18 or older**.

**How much does it cost?** Identity verification costs **€1, one time only** — not per attempt.

**What is it for?**
- It lets us meet our **tax obligations (DAC7)**: EU regulations require platforms to report sellers who exceed, over the year, **more than 30 sales** OR **more than €2,000 in sales**.
- Identity verification is **required to sell items over €300**.
- It will **soon unlock new seller features**.
- Once verified, you get the **"Verified" badge** on your profile, a real sign of trust for buyers.

**Opla will never ask you for this information by email or through an external link.**