> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.opla.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't log in to the app

A few quick checks resolve most cases:

**1. Right account and login method**
Make sure you're using the **same email address and the same login method** as when you signed up (email/password, Google or Apple). If you see "incorrect email or password", use **"Forgot password"** to reset it. If you can log in on the website but not the app, **update the app** to the latest version.

**2. VPN and connections from abroad**
For security reasons, access may be **blocked if you use a VPN**, or if you **connect from a country where Opla isn't available yet**. Opla is currently available in France, Belgium, Luxembourg, the Netherlands, Spain and Portugal.
If this applies to you: **turn off your VPN** and **connect from one of the supported countries**, then try again.

**3. Still stuck?**
Contact us with **your account email address** and **the problem you're experiencing** (the exact error message, your login method, and whether you're abroad or using a VPN). We'll get back to you quickly.