> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.opla.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't find my order — am I signed in with the right account?

You clicked the link in an order email and the app or website shows **"Order not found"** or **"This order belongs to another account"**? You are probably signed in with a different account than the one used for the purchase.

**Why this happens**

You can end up with two Opla accounts without realising it: for example one created with an email address and password, and another created via **"Sign in with Google"** or **Apple** (which uses your Gmail or iCloud address). Each account has its own orders, conversations and wallet.

**How to check**

1. Open your **profile** and look at the email address of the signed-in account.
2. Compare it with the address that **received the order email**.

If the two addresses are different, that is the cause.

**The solution**

Sign out, then sign back in with the method and address used for the purchase (the one receiving the order emails). Your order will then appear in **"My purchases"**.

If you still cannot find your order after that, contact us via the chat and mention the email address that received the order confirmation.