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# Cancelling an order or a sale

## Buyers: you have **1 hour** after payment

The **"Cancel"** button appears on your purchase for **one hour after payment**, as long as the seller has not shipped. After that, the button disappears.

It is a short window, and that is deliberate: it catches an immediate mistake or change of mind without leaving the button available for anything else.

⚠️ **A purchase made during a live sale cannot be cancelled**, not even within the hour. Write to us if there is a problem with a live order.

## After one hour: write to us

There is no longer a button, but we can look into it. Write to us here and explain why. We handle it case by case; we cannot guarantee the cancellation or give you a timeframe.

## What happens by itself

If the **seller does not ship within 5 days**, the sale is cancelled automatically and you are **fully refunded to your Opla wallet**. You have nothing to do.

Once the parcel is shipped, the order can no longer be cancelled. If the item does not match or does not arrive, the dispute process applies instead.

## Sellers

On your side, you can cancel the sale **as long as you have not shipped** — that is, as long as no tracking number is registered. After that, only the buyer or our team can act.

## Will it earn me a bad review?

**No.** A review can only be left after an order has been **received and accepted**. A cancelled order never reaches that stage: nothing appears on your profile, nor on the other party's.